General Purchase Conditions
1. Preliminary Provisions
These purchase conditions are applicable to all Aarón Ruiz Cobos brand products, which have been made through the website www.arcstudios3d.com (hereinafter "website").
By placing an order, you guarantee that you are over 18 years of age and that you have the legal capacity to enter into binding contracts. Orders can only be made to acquire merchandise without resale intention. Any resale or distribution of products purchased through the website is strictly prohibited.
We reserve the right to cancel fraudulent, false or speculative orders as well as those orders that have been requested by a customer with which there may be a difference / controversy in previous orders, or when there are reasonable doubts that may lead us to believe that the customer you are violating any of the specified purchase conditions or you are participating in some criminal activity.
We can update these purchase conditions as well as the legal notice at any time. You can always consult and print the updated version of both texts by clicking on the "Purchase Conditions" and "Legal Notices" links.
As a user, you are obliged to communicate to Aarón Ruiz Cobos all the data necessary for accessing and using the services on this website. These must be truthful and current and you agree that we can make use of them to contact you if necessary.
It is essential that you provide all the information that we classify as mandatory, since, if you do not, we will not be able to process your order. We will not be responsible in any case for possible delays or failures in delivery as a result of the error or omission of this data.
The user must make appropriate use of the services included on the website, always in accordance with the legal system and will not carry out any activity that hinders or interferes with its operation.
1.2. Security measures
We will establish all reasonable mechanisms at our disposal to ensure that your personal data is kept securely at all times. However, you agree that no data transmission over the Internet can be guaranteed as safe against access by unauthorized receivers and you cannot hold us responsible for any security breach except due to our negligence.
Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and immediately notify us of the loss, loss, theft, theft or illegitimate access of your username and password, as well as your knowledge by third parties.
2. Purchase procedure
2.1. Purchase procedure
You will be able to browse the website until you find the desired item. Once located, clicking on it will access all the detailed information offered by the website. From there you can add the item to your purchase.
If you are placing an order with us for the first time, you will be asked to register by entering your email address and a password with which you can create and access your account.
In the case of a registered user with an active account, you must enter your email and password and the system will recognize your data. Once you are in your account you can continue your purchase and finally confirm the order.
2.2. Offer coverage
The delivery area for these items is limited to Spain (including the Canary Islands and the Balearic Islands) and by accepting the order, you confirm that you are a resident customer in one of these areas. Any other delivery address will mean the automatic cancellation of the order.
All orders are subject to availability. We are not responsible for the lack of existence or unavailability of the products.
Consult the selection of items available for sale through the website, since not all items that we can offer in our stores or that may appear in catalogs, websites or other types of presentations are available for this type of sale.
If a product is not available once the order has been placed, you will be informed as soon as possible by email or telephone and this will be canceled. If you have any questions, it is recommended to contact customer service.
2.4. Contract with Aarón Ruiz Cobos and acceptance of orders
The order will not be accepted by us until the amount has been charged to your account. After confirming the purchase, you will receive an e-mail as acknowledgment of receipt, but this will not imply that the order has been accepted, since they will be subject to our subsequent verification and acceptance.
We will confirm the acceptance of the order in an e-mail in which we will inform you that the order is being shipped. Only at that time will the contract between you and us be formalized, and only for the related items in said shipping confirmation.
2.5. Confirmation and cancellation of orders
Prior to the completion of the order by you on the website, you can review all the details associated with it (amounts broken down in all the necessary sections - taxes, transportation costs, selection of items, etc.), being able to correct what that you consider necessary.
After the confirmation, it will not be possible to modify or cancel the order through the website, you must contact. In this case, the order can only be modified or canceled if the item has not entered the shipping phase from our warehouses.
Promotional codes may be offered from time to time resulting in a discount on one or more products, an entire order, or the shipping service.
The conditions of use related to any discount code will be specified at the time of issue. However, these terms and conditions apply to all Aarón Ruiz Cobos promotions, contests and discount codes (unless otherwise indicated):
- Only one promotional code can be used per order.
- Free shipping offer is not available on an order where a promo code has been used.
- A promotional code cannot be used after an order has been placed
2.6. Currency, taxes and price
In accordance with current legislation, all purchases from our website will be subject to value added tax, with the exception of the Canary Islands, Ceuta and Melilla. The applicable rate will be the one legally in force at all times.
In orders to the Canary Islands, Ceuta and Melilla, deliveries will be considered exempt from VAT, without prejudice to the application of taxes and duties derived from the entry and exit of the product in said territories (according to current regulations), and which must be paid directly by the customer to the logistics operator in charge of product delivery.
All prices are shown in euros (€) and must be considered as the final price to be paid by the customer (including VAT or not depending on the territory of delivery, as indicated in the preceding paragraphs).
2.7. Payment method and security
The prices indicated for each product do not include Value Added Tax (VAT) or other taxes that may be applicable and in any case will be expressed in the Euro currency (€). Said expenses, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and annexes to the purchased product or service.
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of it. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.
The user may make use, for the payment of products purchased through the Web, of the following forms of payment:
Credit / debit card (issued by an entity with registered office in Spain), through a payment gateway (Virtual POS): In this case, the User and purchase data will be entered and transmitted directly by the User to the entity that owns the gateway. These data will not be saved or manipulated by us, but will be registered directly on the payment gateway of the corresponding financial institution. For greater security, we will use a Secure Electronic Commerce Authentication Service, a system established by Visa / Mastercard / Eurocard, whereby the client authenticates himself to his issuing banks and the merchant authenticates his acquirer bank. The order amount will be charged to your card, so you must indicate the number, the expiration date as well as the CW2 security code (on the back of your card). In the event that your card is secured, you will be asked for the relevant security codes. The buyer can pay for his order through Banco Sabadell's Redsys bank gateway.
The charge will be carried out in real time through this payment gateway. In the event that the charge cannot be carried out finally (for any reason), the order will be automatically canceled.
PayPal: In this case, the user must be previously registered and be a PayPal user. To make the payment, the identification as a PayPal user will be requested, either to pay with your credit card or to pay with your PayPal balance.
Bank Transfer / Account deposit: All payments made to the provider will entail the issuance of an invoice in the name of the registered user. Said invoice will be automatically sent to the email address provided by the user, or sent along with the purchased product.
For any information on the order, the user will have the provider's customer service telephone number, which is 628065433 or via email at the e-mail address email@example.com.
2.8. Deliveries: types, deadlines and problems
The delivery can be made to the address you choose (except in the post office box). The home delivery of orders will be made by the transport company Correos during normal business hours. If there is no one at that address when the logistics operator comes, they will leave you a note and their customer service department will try to contact you to close the delivery.
The usual delivery time will be approximately between 3 to 7 business days after the order is approved. This period may increase in sales periods, Christmas campaigns or in the event of customs formalities or other circumstances derived from (for information purposes only) geographical distance, weather conditions, wars, strikes, any form of government intervention, non-compliance by our suppliers. , etc. as well as any other attributable to the logistics operator in charge of product delivery. We are not responsible for possible delays that may arise for any of the reasons mentioned above.
If, at the time of delivery, the order packaging is damaged, you must open the package in the presence of the logistics operator to verify the condition of the items. If damages are observed, you must detail them on the delivery note and contact. We will repair or replace at no cost to you all those items that have been damaged or lost during transport, as long as you notify us of this incident as soon as possible. Once the order is delivered, it will become part of your property and therefore, all damages that may arise will be your responsibility.
- Delivery times range from 3 to 7 days at the customer's choice. We cannot guarantee these delivery times, although we try to ensure that transport companies meet them whenever possible. In rural towns far from urban centers, it is not possible to guarantee 24-hour delivery under any circumstances.
- Delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In orders that include several items, a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.
- The customer will have 72 hours to check the integrity of all the components of the order and to check that everything that is included in the included products is included. After these 72 hours, the shipment will be accepted and no claims for damage or failure with the shipment will be accepted.
- An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 72 hours when the customer must verify the products upon receipt of them and expose any objections that may exist.
In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident from the transport company. In the same way, it is convenient to record the transport company:
Mail: put phone. of the logistics company
2.9. Return, exchange and refund policy
Right of withdrawal:
The Customer will have a maximum period of 14 calendar days from the delivery of the Product or from the conclusion of the contract if it is a service, to communicate their total or partial withdrawal of the purchase of the Product or service, in accordance with applicable legislation. . The return made in time will not carry any penalty. However, the Customer must bear the shipping costs.
Mark the items to return on the purchase receipt you receive along with the order. You must send the item / s in the original packaging in which it was delivered by the logistics operator.
Once the return has been disappointed by us, we will verify that the items returned physically correspond to the return delivery note and additionally that these have been received in perfect conditions of use, complete, in their original packaging and without indications of having been used. If the verification of the order status is satisfactory, we will reimburse you for the money that you would have paid at the time on the same credit card from which you made the payment, within a maximum period of one month. Otherwise, we will contact you to send the item back to you (the transport costs associated with this new shipment will be borne by you).
2.10. Products warranty
The warranty period is two years, although it does not include deficiencies caused by negligence, knocks, incorrect use or improper handling, etc ..., nor materials that are worn by use. In the event of a defect caused by misuse, the repair will be billable upon prior estimate.
In those incidents that justify the use of the guarantee, the repair, replacement of the article, reduction or return will be chosen, in the legally established terms. Aarón Ruiz Cobos will make changes or returns as long as:
Prior communication is given to our Customer Service within two months: This step is essential whatever the reason for the return. You can do it by sending us an email to firstname.lastname@example.org attaching a copy of the ticket or invoice and order number in the subject of the email. We will indicate how you can act for the return of the item.
The item to be returned must be properly packaged for return. The packaging must be in perfect condition and keep all its accessories and origin instructions to be able to be returned.
Failure to comply with the two-month period will not result in the loss of the corresponding sanitation right, the client being responsible, however, for the damages or losses effectively caused by the delay in communication.
Commercial Warranty: Manufacturers may offer additional warranties, the length and length of which differ by product and brand. These guarantees will be exclusively the responsibility of the manufacturer that is bound to them. By virtue of the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that is in accordance with the sale contract in the terms that it establishes (article 114), by virtue of which:
"The seller is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to him for any lack of conformity that exists at the time of delivery of the product."
The computation of the guarantee will begin on the same day of the purchase, by virtue of the aforementioned article 123 of the Royal Legislative Decree.
2.11. Dispute resolution
Online resolution of consumer disputes in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/.
3. Partial nullity
If any part of these conditions of services is contrary to Law and, therefore, invalid, this will not affect the other provisions in accordance with Law. The parties agree to renegotiate those points of the service conditions that will be void and to incorporate them into the rest of the service conditions.
4. Modification of the General Conditions of Sale
Aarón Ruiz Cobos reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they appear to be presented or located on its servers.
These changes must be accepted by the user every time a purchase is made through the web.
Clients who are not satisfied with the modifications of the general conditions, must notify it and, from the date on which the new version comes into force, they must stop using the web services.
In the event that some of the terms of the general conditions of sale are declared illegal or not enforceable by a judicial decision, the other provisions will remain in force.
5. Applicable Law and Jurisdiction
This site is located and is operators of Spain. All matters relating to this site are governed by Spanish law and are submitted to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles of conflicts of laws being applicable.
In those cases in which the client does not have the status of consumer or user, or who has an address outside of Spain, they will submit to the national Courts and Tribunals, expressly waiving any other jurisdiction that may correspond to them.
If the user decides to use or consult this site outside of Spain, they must bear in mind that they do so on their own initiative, and that they are responsible for compliance with the relevant laws.
This contract will enter into force and take full effect from the moment the client or user acceptance occurs.
This contract, and, therefore, the general conditions that it incorporates, together with the annexes (if any), in addition to being read on this website, can be stored, archived and reproduced by the usual electronic or computer means.